This post reviews selected judgments delivered by the Court of Justice of the European Union in October 2026 concerning unfair terms in tenancy, telecommunications and investment contracts, air passenger compensation, and refunds for unauthorised payments. It outlines the disputes, the Court’s findings and their practical implications for consumers and businesses.
Court of Justice Rules Unfair Legal Cost Clauses Do Not Protect Unsuccessful Consumers from Paying Standard National Court Costs
In its judgment of 1 October 2026 (Case C-459/25, Stichting Woonstichting Lieven de Key v BS), the Court of Justice of the European Union interpreted Articles 6(1) and 7(1) of Directive 93/13/EEC on unfair terms in consumer contracts, alongside the principle of effectiveness.
The case arose from a dispute in the Netherlands between a housing foundation and a tenant concerning a lease agreement containing a clause that required the tenant to pay all judicial and extrajudicial costs in the event of a breach. When the tenant failed to pay rent, the lessor initiated legal proceedings. While the national court classified the cost clause as unfair and void, it questioned whether EU law prohibited ordering the unsuccessful consumer to pay standard legal costs under national procedural rules.
The Court ruled that Articles 6(1) and 7(1) of Directive 93/13 do not preclude an unsuccessful consumer from being ordered to pay legal costs in accordance with national procedural law governing the allocation and taxation of costs. The CJEU emphasized that general national procedural rules on court costs, featuring statutory ceilings on lawyers fees and judicial powers of moderation, are not supplementary contractual provisions meant to replace unfair clauses, but rather rules governing judicial proceedings.
Overall, the ruling clarifies that while unfair penalty clauses cannot be used to saddle consumers with unlimited legal expenses, national procedural cost rules remain fully applicable, provided they respect the principle of effectiveness by preventing overly high costs that would deter consumers from asserting their rights under EU law.
Court of Justice Rules Exorbitant Late Payment Penalties and Early Termination Fees in Telecom Contracts Can Be Declared Unfair
In its judgment of 8 October 2026 (Joined Cases C-872/24 and C-909/24, Digi România and Investcapital), the Court of Justice of the European Union interpreted Articles 3(1) and (3), 4(2), 6(1), and 7(1) of Directive 93/13/EEC on unfair terms in consumer contracts, alongside point 1(e) of its annex.
The cases arose from disputes in Romania between electronic communications operators and consumers regarding contracts containing daily late-payment penalties amounting to massive annual rates, as well as clauses requiring consumers to pay all remaining monthly instalments upon early termination within a 24-month minimum commitment period.
The Court ruled that Directive 93/13 applies fully to electronic communications services, allowing national courts to declare disproportionate daily late-payment penalties and early termination fee clauses unfair. Furthermore, the CJEU emphasized that national courts must completely exclude unfair penalty clauses without being permitted to revise or reduce their amount.
Overall, the ruling reinforces robust consumer protections in the telecommunications sector, preventing suppliers from imposing exorbitant daily default penalties or forcing consumers to pay unadjusted remaining balances upon early contract termination.
Court of Justice Rules Air Traffic Management Decisions Do Not Automatically Qualify as Extraordinary Circumstances Without Examining Underlying Reasons
In its judgment of 8 October 2026 in Case C 108 26 RX (Review in D S.A. v P S.A.), the Court of Justice of the European Union reviewed a General Court judgment concerning Article 5(3) of Regulation (EC) No 261/2004 on air passenger compensation.
The review arose from a passenger dispute over a long flight delay caused partly by an air traffic management slot allocation decision resulting from adverse weather conditions on a preceding rotation flight, and partly by a technical fault. The General Court had previously ruled that an air traffic management decision alone could constitute an extraordinary circumstance regardless of the underlying reason.
The Court of Justice ruled that an air traffic management decision cannot, in itself and irrespective of the reasons for it, constitute an extraordinary circumstance. Instead, courts must examine the underlying reason for the decision, such as adverse weather, on a case by case basis to determine if it is non inherent to normal carrier activity and beyond its control. The Court also confirmed that carriers may rely on extraordinary circumstances affecting a previous flight in the same rotation, provided a direct causal link exists.
Overall, the ruling protects passenger rights by preventing air carriers from escaping compensation obligations through a mere reliance on air traffic management decisions, requiring proof of the actual extraordinary nature of the underlying cause.
Court of Justice Rules Investment Fund Articles of Association Governing Certificate Redemptions Are Subject to EU Consumer Unfair Terms Law
In its judgment of 15 October 2026 (Case C-63/25, K. Sz. and Others v Z. Fundusz Inwestycyjny Zamknięty, in liquidation), the Court of Justice of the European Union interpreted Articles 1(1), 2(b) and (c), and 3(2) of Council Directive 93/13/EEC on unfair terms in consumer contracts.
The case arose from a dispute in Poland where individual investors purchased investment certificates in a closed-end investment fund and later sought their redemption. When the fund refused the redemption requests based on a provision in its articles of association allowing it to reduce such requests, the investors challenged the clause as an unlawful consumer term under national law.
The Court ruled that provisions in the articles of association of a closed-end investment fund defining the conditions for the redemption of investment certificates fall within the scope of Directive 93/13 when acquired by participants for non-professional purposes, thereby establishing a consumer contract relationship. Furthermore, such redemption clauses must be regarded as non-negotiable standard terms subject to fairness review under the directive.
Overall, the ruling ensures that investment funds cannot shield restrictive redemption terms from unfairness scrutiny simply by embedding them within their articles of association, reinforcing robust consumer protections for retail investors.
Court of Justice Rules Banks Cannot Refuse Immediate Refunds for Unauthorized Payments Based on Alleged Consumer Gross Negligence
In its judgment of 15 October 2026 (Case C-70/25, N.O. v PKO BP S.A.), the Court of Justice of the European Union interpreted Articles 73(1) and 74(1) of Directive (EU) 2015/2366 (PSD2) on payment services in the internal market.
The case arose from a dispute in Poland where a consumer fell victim to a phishing attack, resulting in an unauthorized money transfer authorized through an SMS confirmation code. When the account holder requested a refund, the bank refused, claiming that the consumer had facilitated the transaction through gross negligence by failing to secure her security credentials.
The Court ruled that Directive 2015/2366 precludes a payment service provider from refusing to immediately refund the amount of an unauthorized payment transaction on the ground that the payer made the transaction possible through gross negligence. The CJEU emphasized that the strict obligation to provide an immediate refund under Article 73 allows for only one specific exception concerning suspected fraud communicated to authorities, while the rules on consumer liability for gross negligence under Article 74 operate at a later stage and do not justify withholding immediate restitution.
Overall, the ruling strengthens consumer protection in digital banking, ensuring that payment service providers cannot circumvent their duty of immediate refund by unilaterally withholding funds based on unverified allegations of customer negligence.
